FAQ

Unfortunately, we are not zoned for a retail storefront. However, we do offer customer order pickup’s at our location! Call us directly at 978-635-9200 during business hours to place your order and we will leave it in our “Tea Takeout Box” outside our front door. Please allow an hour for a pick up order.

We strive to ship orders within 2-3 days of receipt. However, due to the handcrafted nature of our products, combined with inventory limitations, some orders may take longer to ship. If there is a significant delay in shipping your order, we will contact you directly with details.

All our teas are sourced from tea estates, suppliers and importers that we have personally worked with for decades and many for generations! We only purchase teas that have been cultivated naturally, devoid of pesticides and growth agents.

Teas that have the term “Organic” in the products name have gone through additional certification by the country or origin and USFDA. Even though all our products are natural, we are unable to list them as Organic unless they have gone through these steps. Sometimes, this certification can be costly and time consuming for growers. Each country has different regulations, so many sell the teas to us without this extra labeling.

If sealed properly and stored away from extreme hot/cold temps and moisture, tea will stay as flavorful as the day you bought it, even after 18 months.

Tea brewing times and water temperature can vary between tea varieties. Please consult this link to find the best method for your tea!

Our shipping charges can be seen at the link here:

A majority of our orders are shipped by US Priority Mail. We also send orders by Fed Ex Home Delivery and UPS. We choose which method is the most cost effective for us. If you have a carrier preference, please let us know and we can try to accommodate.

If the order has not yet shipped, we can certainly edit your order for you. Just send us an email or call with any changes.