FAQ

Unfortunately, we are not zoned for a retail storefront. However, we do offer customer order pickup’s at our location! Call us directly at 978-635-9200 during business hours to place your order and we will leave it in our “Tea Takeout Box” outside our front door. Please allow at least 24 hours for a pick up order. If a product is in inventory we may be able to accommodate a faster pick up window.

We strive to process and ship orders within 5 business days of receipt. Please note that due to global importing limitations, we are no longer able to keep large inventories on hand for teas outside our top sellers. Combined with the hand-crafted nature of our products, this means some orders may take longer to ship (possibly 7–9 days). If there is a significant delay in shipping your order, we will contact you directly with details. Please contact us if you find you may need to receive an order quicker than these posted time frames.

All our teas are sourced from tea estates, suppliers and importers that we have personally worked with for decades and many for generations! We only purchase teas that have been cultivated naturally, devoid of pesticides and growth agents.

Teas that have the term “Organic” in the product's name have gone through additional certification by the country or origin and USFDA. Even though all our products are natural, we are unable to list them as Organic unless they have gone through these steps. Sometimes, this certification can be costly and time consuming for growers. Each country has different regulations, so many sell the teas to us without this extra labeling.

If sealed properly and stored away from extreme hot/cold temps and moisture, tea will stay as flavorful as the day you bought it, even after 18 months.

Tea brewing times and water temperature can vary between tea varieties. Please consult this link to find the best method for your tea!

Our shipping charges are calculated based on the product sub-total of your order. They can be seen at the link here. Don’t forget, we offer free shipping on all domestic orders with a product sub-total over $110.

Our  orders are shipped by UPS and US Priority Mail. We choose which method is the most cost effective for us. If you have a carrier preference, please let us know and we can try to accommodate.

If the order has not yet shipped, we can certainly edit your order for you. Just send us an email or call with any changes.