Ordering Details

The Mark T. Wendell Tea Company offers you the convenience of 24 hour a day, 365 day a year online ordering in a secure server environment. For your convenience, we accept MasterCard, Visa, American Express & Discover credit cards. You may view, save, and print recent orders you have placed from this computer from your account page, after logging in to the store. If you need to contact us for any reason, our Customer Service hours are Monday - Friday, from 9:00AM to 4:30PM, Eastern Time.

       Domestic Shipping:

The Mark T. Wendell Tea Company ships via United Parcel Service, Federal Express and the U.S. Postal Service to domestic addresses. We make every effort to ship orders within 48 hours of the following business day. However, orders arriving on or just prior to weekends or holidays will take longer, particularly during the busy Christmas holiday season. (Orders are not shipped on weekends or holidays.) Once shipped, orders travel to destination addresses via third party carriers and are subject to their delivery time frames. We do not control how long it takes third party shippers to get deliveries across the United States and to international addresses. Upon shipment of your order, you will receive an email from UPS, Fed Ex or USPS with the detailed tracking number for your specific package.

       Shipping Rates:

Shipping and handling charges for United States addresses are based upon the total dollar amount of your order and are reflected in the shipping and handling feee schedule listed below. We are pleased to offer our customers FREE SHIPPING on orders totaling over $100.00 that are being sent to single shipping addresses within the 48 contiguous states. Free shipping on orders over $100 does not apply to addresses in Alaska, Hawaii or International destinations. Gift certificates for delivery within the United States are free of any shipping and handling charges.

 Total Order Amount

Shipping & Handling Charge

$ 0.00 - $19.99 $6.95
$20.00 - $39.99 $7.95
$40.00 - $59.99 $8.95
$60.00 - $79.99 $9.95
$80.00 - $99.99 $11.25
Over $100.00 FREE

        Domestic Expedited Service Charges:

We realize that there are times when your order is urgent. Customers requiring expedited shipping and handling may contact us directly with order specifics. Prices for expedited services can then be calculated based on the package weight and destination.    

International Shipments:

The Mark T. Wendell Tea Company ships internationally thru the United States Postal Service. Delivery times will vary by destination, but most take between 5-10 days. International packages will be shipped by Priority Mail International with the exception of low weight packages being sent to Canada and Mexico. These packages will be sent by First Class International. Click here for standard shipping rates. All prices shown are in U.S. dollars. Additionally, please note that free shipping on orders over $100 does not apply to orders shipping to international addresses. Gift certificates will be delivered by e-mail at no additional cost.

Payment Processing:

The Mark T. Wendell Tea Company uses Authorize.Net for real-time processing of credit card transactions for online purchases. Authorize.net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. The service provider implements and maintains compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. The Mark T. Wendell Tea Company joins more than 158,000 other merchants who trust Authorize.Net to process their Internet transactions securely, your best assurance of a secure ordering experience.
Pick Up Your Order in Acton:

While we do not have a store front per se, customers are welcome to “walk in” and pick up their orders at this location. We encourage customers to call ahead with orders so that their tea will be packaged and ready for pick-up upon arrival. There is a 10% discount on all tea products picked up at our location, so if you are in the area, please stop by to take advantage of these savings. Click here for travel directions.
Pricing Volatility:

Tea is an imported commodity. Due to changes in global currency values, general inflation and energy costs, prices are subject to change without notice.
Gift Orders:

The Mark T. Wendell Tea Company welcomes your gift orders and the opportunity to introduce your friends and relatives to the pleasures of tea drinking, whether at holiday times or any special occasion. We will even include a personalized greeting message, if you would like. Simply include your intended greeting in the Customer Comments section of the order form. Your own billing information, as well as the gift recipient’s shipping information must be entered, and a separate online shopping cart must be used for each gift order recipient, with separate shipping charges calculated for each gift order.
Gift Certificates:

Most tea drinkers are somewhat particular when it comes to their likes, dislikes and tea preferences. If you are uncertain, a Mark T. Wendell Gift Certificate might be just the solution. Gift Certificates are available online in convenient $20.00 through $100.00 denominations.
Sales Tax:

Non-food items (such as tea pots and accessories) are subject to 6.25% State Sales Tax for Massachusetts customers only.
Our Guarantee & Return Policy:

The Mark T. Wendell Tea Company has been importing and packaging fine teas for over 110 years. Our teas are of the highest quality and are guaranteed fresh and flavorful. The bulk teas that we pack under our MTW label are shipped to us in wooden tea chests and in foil sealed, air-tight boxes. When the tea chests arrive at our warehouse, we inspect the tea leaves to confirm that they are of the highest quality. We store our loose teas in air-tight rubber drums. This allows us to ensure a superior product and to guarantee freshness. We do not ship out of date packaged goods (imported products that we do not pack on site).

If a customer is unhappy with a purchase or feels that an item was received in error, we ask the customer to contact us immediately. We accept returns during these circumstances and extend full refunds (including any return shipping cost). We take pride in our products and want our customers to be completely satisfied with their online tea purchases.
Contacting the Company:

If you have any questions about our ordering information and policies which have not been addressed above, please contact our customer service department at: customerservice@marktwendell.com