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Our site is
optimized for monitor resolutions of
1024x768 or greater. On a Windows
computer, to adjust your monitor
resolution, go to Start > Control
Panel > Display > Settings > Screen
Area. Choose a resolution which your
monitor and your computer’s video
card will support that will display
True Color at a resolution of
1024x768 or greater. Our site is
optimized for Internet Explorer but
tested and fully compatible with the
latest versions of the Firefox,
Opera and Netscape browsers. |
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Although our
shopping cart is tested and should
work with all browsers, problems
that are beyond our control may
occur with certain browser settings,
particularly those involving
Internet Explorer 7 and Internet
Explorer 6, Service Pack 2. Upon
installing a Windows update, where
settings may have been changed
without your direct knowledge, you
may suddenly find that you can no
longer access or use our shopping
cart. In these instances, you may
simply prefer to use the far less
problematic Firefox browser. You
may download the latest version of
the free Firefox browser by
clicking here.
If you would prefer to continue
using Internet Explorer, the
following are some troubleshooting
suggestions.
“The Page Cannot Be Displayed”
Error Message: If you receive
this error message after clicking
the "Add Items to Cart" button,
there is the possibility that
Internet Explorer may not be
configured to use both SSL 2.0 and
SSL 3.0 secure sockets layers. Use
the following procedure to verify
that Internet Explorer is configured
to use both SSL 2.0 and SSL 3.0. On
the Tools menu in Internet Explorer,
click Internet Options > Advanced
> Security. Then click to select
the “Use SSL 2.0” and “Use SSL 3.0”
check boxes if they are not already
selected, and then click Apply. For
more information, visit the
Microsoft
Knowledgebase Article # 870700.
“The Page Cannot Be Displayed”
Error Message: In another
instance, there is the possibility
that your computer is not using
128-bit encryption. To determine the
current level of encryption on your
computer, click About Internet
Explorer on the Help menu. The
level of encryption on your computer
is displayed next to the words
"Cipher Strength." A 40-bit cipher
strength or 56-bit cipher strength
indicates that the Internet Explorer
High Encryption Pack or Microsoft
Windows 2000 High Encryption Pack
has not been installed on your
system. A zero-bit cipher strength
indicates that a previous
installation of the encryption pack
may be corrupted. For more
information, and to download the
Microsoft High Encryption Pack,
visit the
Microsoft
Knowledgebase Article # 303807.
“Nothing Added to Cart” Error
Message:
As is the case
with most online shopping carts,
ours requires that your computer be
setup to allow session cookies.
Cookies have earned a bad reputation
in recent years, with many computer
users erroneously equating cookies
with spyware. Although most spyware
uses cookies, most cookies are not
spyware! Our shopping cart session
cookie obtains no information from
your computer but simply allows our
site to “remember” the items which
you would like to order through the
end of the checkout process, after
which time the cookie expires. To
enable session cookies, go to
Internet Options > Privacy >
Advanced. Check the box which says
“Override automatic cookie
handling”, click the radio buttons
to allow First-party Cookies and
Third-party Cookies, and check the
box which says “Always allow session
cookies”. Our shopping cart uses a
second cookie, which is installed on
your computer only if your computer
is setup to allow this type of
cookie, which will “remember” your
name, address, and other non-secure
identifying information during
subsequent visits to our site. Most
repeat customers appreciate the
convenience of not being required to
re-enter this basic information at
the time of each visit.
For more information, visit the
Microsoft
Knowledgebase Article # 283185.
“Nothing Added to Cart” Error
Message:
In rare instances (and not limited
to Internet Explorer), if the
suggestions above do not resolve the
problem, go to the Tools menu in
your browser (or the Internet
settings in Control Panel), then
choose Internet Options > General >
Browsing History. Then clear the
following three groups of cached
files: Temporary Internet Files,
Cookies, and Form Data. This should
solve any lingering cookie-related
problems. |
